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POST-PURCHASE PARTNER FOR PREMIUM FASHION
You sell premium. We help you stand behind it.
MENDED manages warranty, repair, and every customer interaction after purchase. A seamless extension of your brand. One partner. One standard. Across every market.
POST-PURCHASE CARE PARTNER FOR PREMIUM FASION
You sell premium. We
help you stand behind it.
MENDED manages warranty, repair, and every customer interaction after purchase. A seamless extension of your brand. One partner. One standard. Across every market.
RECOGNITION
RECOGNITION
Retail Newcomer of the Year 2024/2025, Netherlands
Retail Newcomer of the Year 2024/2025, Netherlands
Circular Changemaker 2025
Circular Changemaker 2025
Startup of the Year 2025, Germany
Startup of the Year 2025, Germany
THE PROBLEM
Premium brands make a promise at the point of sale. Most can't keep it after.
Your product is premium. Your store experience is premium. Your customer paid €400 and felt good about it. And then something goes wrong. A zip that breaks, a seam that goes. A small moment. But it's the moment your customer finds out what your brand actually stands behind.
The problem isn't that brands do nothing. It's that after-sales is improvised, and your customer feels it.
Repairs split across central hubs, local tailors, and your own team. No single owner, no shared standard. So the experience depends on who happens to pick it up that day.
The problem
Premium brands make a promise at the point of sale. Most can't keep it after.
Your product is premium. Your store experience is premium. Your customer paid €400 and felt good about it. And then something goes wrong. A zip that breaks, a seam that goes. A small moment. But it's the moment your customer finds out what your brand actually stands behind.
The problem isn't that brands do nothing. It's that after-sales is improvised, and your customer feels it.
Repairs split across central hubs, local tailors, and your own team. No single owner, no shared standard. So the experience depends on who happens to pick it up that day.
WHY IT MATTERS BEFORE ANYTHING BREAKS
Organised after-sales doesn't just fix problems. It earns trust at every step before them.
Organised after-sales doesn't just fix problems. It earns trust at every step before them.
Once after-sales is handled to one standard, it stops being a back-office cost and becomes something you can stand on. You can communicate it before the sale, lean on it during, and learn from it long after.
Once after-sales is handled to one standard, it stops being a back-office cost and becomes something you can stand on. You can communicate it before the sale, lean on it during, and learn from it long after.
BEFORE THE SALE
Less doubt at checkout
A visible warranty and care promise makes the premium price make sense. Your customer buys knowing they're covered.
AT THE DECISION
A stronger proposition
"Backed by MENDED" becomes a reason to choose you. After-sales turns into a selling point, not fine print.
AFTER THE SALE
The promise holds
Consistent care in every market, to your brand's standard. The experience stays premium exactly when it's tested.
ALWAYS ON
Data that compounds
Claims, failure patterns, and customer value flow back to you. Insight for product, marketing, and retention.
Premium doesn't end at checkout.
THE DIFFERENCE
How after-sales usually works, and how it works with MENDED.
How after-sales usually works, and how it works with MENDED.
Most brands piece together repair, warranty, and customer contact across markets and partners. Here's what changes when one owner holds all of it to a single standard.
Most brands piece together repair, warranty, and customer contact across markets and partners. Here's what changes when one owner holds all of it to a single standard.
CATEGORY
THE NORM
MENDED
The setup
A mix of central hubs, local tailors, and in-house, sometimes all at once
One owner for warranty, repair, and care
Who runs it
Your team still coordinates partners, markets, and exceptions
MENDID owns it end to end. Your team is out of it, by design
Consistency
Depends on who handles it, where, and when
One standard, every market, channel, and product
Customer communication
Whoever picks up, however they handle it
Fully managed as an extension of your brand
Visibility
Patchy. Varies by partner, rarely in one place
Every case in one place, with claims and CLV per market
Follow-up
Rare, and rarely owned
Built in, to bring customers back
CATAGORY
THE NORM
MENDED
The setup
A mix of central hubs, local tailors, and in-house, sometimes all at once
One owner for warranty, repair, and care
Who runs it
Your team still coordinates partners, markets, and exceptions
MENDED owns it end to end. Your team is out of it, by design
Consistency
Depends on who handles it, where, and when
One standard, every market, channel, and product
Customer communication
Whoever picks up, however they handle it
Fully managed as an extension of your brand
Visibility
Patchy. Varies by partner, rarely in one place
Every case in one place, with claims and CLV per market
Follow-up
Rare, and rarely owned
One owner for warranty, repair, and care
WHAT CHANGES
You stop being a brand that sells premium. You become a brand that stands behind it.
When the MENDED Standard is behind your after-sales, your customer knows they're covered before they buy. They feel it when something goes wrong. And they remember it the next time they consider purchasing.
You become the brand that kept its promise when it mattered most. Not by chance. Structurally, every time.
WHAT CHANGES WHEN YOU WORK WITH MENDED
You stop managing it. We start owning it.
01
We take it over completely
From first customer contact to resolution and follow-through. No internal coordination required. One owner, accountable end to end.
02
The same experience, everywhere
Every customer receives the same level of care, regardless of channel, product, or market. The brand promise holds everywhere, or it holds nowhere.
03
The promise gets kept
Everything your brand commits to before the sale is delivered after the sale. Structurally, not by chance.
WHAT CAHNGES
You stop being a brand that sells premium. You become a brand that stands behind it.
When the MENDED Standard is behind your after-sales, your customer knows they're covered before they buy. They feel it when something goes wrong. And they remember it the next time they consider purchasing.
You become the brand that kept its promise when it mattered most. Not by chance. Structurally, every time.
ABOUT MENDED
Built for the brands that stand behind what they sell
MENDED manages warranty, repair, and customer care as a fully owned extension of premium brands, to one documented standard, across every market. Recognised across European retail and built alongside the brands raising the bar for what happens after the sale.
RECOGNITION
Retail Newcomer of the Year 2024/2025 · Circular Changemaker 2025 · Startup of the Year 2025
IN THE PRESS
TextilWirtschaft · MT/Sprout · NRC · Financieel Dagblad · Fashion United
WORKING WITH
Tom Tailor · ARMEDANGELS · MUD Jeans · Kuyichi · Sophie Stone · Floria Collective
Premium doesn't end at checkout.
Become the brand that stands behind what it sells.
Tell us about your brand and your current after-sales setup. We'll be honest about whether MENDED is the right fit, and show you exactly what changes for your customers.
WHAT CHANGES WHEN YOU WORK WITH MENDED
You stop managing it. We start owning it.
01
We take it over completely
From first customer contact to resolution and follow-through. No internal coordination required. One owner, accountable end to end.
02
The same experience, everywhere
Every customer receives the same level of care, regardless of channel, product, or market. The brand promise holds everywhere, or it holds nowhere.
03
The promise gets kept
Everything your brand commits to before the sale is delivered after the sale. Structurally, not by chance.
ABOUT MENDED
Built for the brands that stand behind what they sell
MENDED manages warranty, repair, and customer care as a fully owned extension of premium brands, to one documented standard, across every market. Recognised across European retail and built alongside the brands raising the bar for what happens after the sale.
RECOGNITION
Retail Newcomer of the Year 2024/2025 · Circular Changemaker 2025 · Startup of the Year 2025
IN THE PRESS
TextilWirtschaft · MT/Sprout · NRC · Financieel Dagblad · Fashion United
WORKING WITH
Tom Tailor · ARMEDANGELS · MUD Jeans · Kuyichi · Sophie Stone · Floria Collective
Become the brand that stands behind what it sells.
Tell us about your brand and your current after-sales setup. We'll be honest about whether MENDED is the right fit, and show you exactly what changes for your customers.